Trouble Shooting

 

Bleed: Please include 2mm bleed minimum on all your artworks. This is additional to the set sizing that is stated on the artwork sizes on Pressboss,. Landscape or Portrait doesn't matter. There is a warning that announces itself with the sizing is incorrect after the press' RIP, please ignore this as we are currently rectifying this situation with Iway v5.0

Fonts: Correct practice is to outline your fonts before submitting them to any other party. I will rattle off some reasons why; Firstly as it gives you more control over your artwork in it's raw format. There are many different ways to strip a pdf and convert it into a raw editable file. The second reason is for font issues from computer to computer. This is a problem when using artworks with unoutlined fonts and the font is not present. This Also becomes a problem when the font isn't a registered font. A displayed message usually appears to inform you of embedding problems with the font. Now this will look fine on your computer but not on another that doesn't have the fon't. You will be warned of this after the press' RIP and you should pay attention to this font warning, although it can be avoided all together by outlining your fonts. I'll explain further on correct outlining as saving practices.

Colours: Save your files with the colour Profile Europe ISO Coated FOGRA27. This delivers the most true colours toward the Heidelberg press. Other profiles deliver different colour gamuts and there can be a large variation in colours because of this colour conversion. The biggest mistake you can make is begining your file as an RGB file and then converting the colours to CMYK which then delivers for example a Back that becomes a dark green and numbered as C72.66 M70.7 Y63.28 K75.78 if you select an RGB colour onto a CMYK canvas. OR C85.55 M84.77 Y78.52 K100 for Converting RGB into CMYK Mode. So be carful when setting up colours on your artworks by all means. We will touch more on colours in future emails.

Saving: When saving your files, save them as an outlined copy and date the title if possible. A method that should be used by all artists is a system where you can archive all your saved and submitted documents. Although sometimes this can be space consuming, it can save you a headache in the future. By saving files you have submitted to us as a different pdf to say your raw file this will allow you to re-order that file that your client requested that was from the previous time as they didn't like the colour for example.

CJKing continue to deliver you some of the cheapest prices in Australia as standard. But for this to happen we run on a system that does require you to understand the following setup issues, some are difficult to detect and will not show in your proofs but will require a bit of checking on your end before you pre-press. So when you do your spell check and pre-press proofing note these issues below;

 

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Error: Object in my artwork didn't print, but it was there in my proof
Solution: un-select overprint fill on the object. you can detect if there is any overprint supplied by selecting overprint preview in the view menu.
We are still experiencing alot of overprint fill errors. If something contains overprint fill setting in white it simply will not print as you cannot print white. Continually we receive autopsy reports arguing the exact error line above but this is an artwork setup error and we cannot detect every overprint error that comes through, so if you can do a simple procedure before you save your print ready pdf and check out the overprint preview to see if you have accidently included any overprint fills as these will disappear in your preview.

Error: My Image has dissapeared
Solution: Set Nonzero Winding Fill Rule for object to 'off' OR visit
http://help.adobe.com/en_US/AfterEffects/9.0/WSF5C51E2B-7DD6-43de-A6DF-4A87C613ADDFa.html